Last updated 12/02/2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are accepted with reason.
To start a return, you can contact us at contact firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct the problem immediately.
Exceptions / non-returnable items
There are some items that we do not accept returns on, such as perishable goods (such as food such as tea, sex toys, digital courses, etc.), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
The fastest way to ensure you get the required item, once the return is accepted, you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know whether or not your refund was accepted. If approved, you’ll be automatically refunded on your original payment method. Refunds take roughly 5-7 working day for a refund to reflect on the bank statement. Customers are responsible for the cost of returns.
All orders are shipped within 72 hours
Please refer to our Shipping Policy for additional information regarding delivery times.
Email us: firstname.lastname@example.org. We'll get back to you within 48 hours!
Safe & Secure Checkout
Bank standard, AES-256 bit encryption. We accept all payment methods including major debit cards, Apple Pay, and Google Pay.